Sometimes, things just don't work out. It happens!
At By Scout, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. Products that are returned incomplete damaged, worn, or soiled, will not be taken back. Items must have their original labels and be repacked in their original packaging. We do not offer free returns. After you’ve filled your request for a return with us, you will receive an email in which you will find the exact return address information. Please make sure all taxes and duties are covered when you pay for your return. We only process those returns that arrive at our warehouse directly, without customs paperwork or payment from our side.
We recommend always keeping the tracking information, as we may request it as proof of return.
Return can be made through our online return center.